FAQ
The questions we actually get asked.
Including the awkward ones. If an answer here rules us out for you, that is the answer doing its job.
13 questions
“What licences do you hold?”
Answered plainly below. We hold none yet, and we would rather you heard that from us than found it out later.
Read the answer →Coverage
Which markets and methods do you actually support?
Twenty markets across South Asia, Southeast Asia, APAC, Latin America and Turkey & North Africa, covering 102 named local methods.
The full list is published on our Coverage pages — every method, per country, with its direction and settlement window. We publish it because a merchant deciding where to launch needs the list, not a headline number.
Can you add a market that is not on your list?
Sometimes, and we will tell you honestly which. Adding a market means finding local providers, testing settlement and confirming the regulatory position — not flipping a switch.
If we cannot serve a corridor well, we would rather say so than take you live on something fragile.
Money movement
Do you support payouts, or only collection?
Both. Sixty-five of our 102 methods move money in both directions.
Withdrawals return to the instrument the deposit came from — the same wallet, the same bank account. It is the fastest route and the cleanest position to defend if anyone asks how funds moved.
How quickly do we settle?
It varies by market and is published per country. Brazil settles same day. Most of South and Southeast Asia is T+1. Japan, Korea, Taiwan, Myanmar and Egypt are typically T+2.
Those windows are on every Coverage page, next to the currency.
How hard is it to get money out of these markets?
That is the right question, and almost nobody publishes an answer. Collecting is straightforward nearly everywhere in our footprint; repatriation is where the work sits.
We rate every market on our Coverage index — straightforward, workable with structure, or materially constrained — and explain why. India runs under FEMA with a Liberalised Remittance Scheme cap. Egypt applies capital controls on large cross-border movement and restricts profit repatriation. Argentina lifted most exchange controls in 2025 but has changed direction before.
We would rather discuss this before you launch than after you have a balance you cannot move.
Can we settle in stablecoins?
Where it is lawful and sensible, and not where it is not.
Brazil's Resolution BCB 561 bars eFX providers from settling cross-border remittances in stablecoins or crypto from 1 October 2026, and prohibits algorithmic non-fiat-backed stablecoins outright. Licensed VASPs retain a narrower path. If your plan for Brazil assumed stablecoin settlement, it needs revisiting.
We will tell you this before you build around it, not after.
Working with us
What licences does Moving Money Company hold?
None yet. We are early, and we would rather tell you that plainly than imply otherwise.
We operate through licensed local providers in each market, and the regulatory position for your specific corridors is something we will walk you through during onboarding — including where it means we cannot serve you.
If holding a licence directly is a hard requirement for your business today, we are not the right provider yet. We would rather lose the deal than mislead you into one.
Why is there no email address or contact form?
Because a published address in this industry fills up with agents, aggregators and people who are not going to transact.
The application asks four questions about your business before it asks who you are. It takes about two minutes, and it means whoever replies has already read your markets and volumes rather than starting from nothing.
What does integration look like?
One API. Adding a market or a method afterwards is configuration, not another engineering cycle.
You can take the hosted cashier, which is built mobile-first for 3G and mid-range Android because that is what traffic in these markets actually runs on, or integrate directly and keep your own checkout.
Webhooks fire on every state change, and every transaction carries a stable reference through settlement so reconciliation closes without manual matching.
What are your fees?
They depend on the market, the method and your volume — a wallet in Bangladesh and a bank transfer in Japan are not the same cost base, and quoting one blended rate would be meaningless.
Indicative pricing for your specific corridors comes back with the response to your application.
Risk
Do you work with unlicensed operators?
No. We work with licensed operators, and we configure method availability against the licence you hold and the markets it covers.
If your licence does not cover a market, we will not enable methods for it — and we will say so during onboarding rather than after something breaks.
How do you handle chargebacks and disputes?
Mostly by moving volume onto rails where the dispute mechanism does not exist. Account-to-account payments carry materially lower chargeback exposure than cross-border cards, which removes the problem rather than managing it.
Where disputes do arise, they are surfaced early rather than arriving as a monthly surprise.
What happens if a payment channel gets frozen?
It happens — local enforcement can freeze an individual channel without warning, most visibly in India.
That is why we run more than one provider per method wherever the market allows it. A declined attempt cascades to the next route before the user sees an error, so a frozen channel is a bad hour rather than a bad quarter.
Tell us where you need to get paid.
Four questions about your business and your markets. If we are a fit, a payments lead responds within one business day with the methods and indicative pricing for your corridors.
We work with licensed operators and incorporated businesses. Corporate email required. We do not publish a general enquiries address.